Privacy Policy

Last Updated: 17/07/2025

At CG Roofing Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal information, and your rights under UK GDPR. By using our website, you agree to the terms outlined in this policy.

1. Who We Are

We are CG Roofing Ltd, a roofing contractor based in the West Midlands. Our website address is: https://www.rooferwestmidlands.co.uk. If you have any questions about this policy or your personal data, you can contact us at:

📧 Email: chris@rooferwestmidlands.co.uk

2. What Information We Collect

We may collect and process the following types of personal data:

Name, phone number, and email address (when you fill in contact forms)
Property address (for quotes or bookings)
Information collected via cookies (see section 6)
IP address and browser data (to improve website performance and user experience)

We do not collect sensitive personal data unless voluntarily provided and necessary for carrying out a service.

3. How We Use Your Information

We use your information to:

Respond to enquiries and provide quotes
Schedule site visits or roofing services
Send important updates about your service
Improve our website performance and user experience
Comply with legal or regulatory requirements

We will never sell or share your data with third parties for marketing purposes.

4. Legal Basis for Processing Data

Under UK GDPR, we process your personal data based on:

Consent – when you submit a contact form or agree to cookies
Contract – when we provide quotes or roofing services
Legitimate interest – such as improving our website or responding to service requests
Legal obligation – when required by law (e.g. tax or insurance records)

5. How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfil the purpose it was collected for, including legal, accounting or reporting requirements. You can request deletion of your data at any time (see section 8).

6. Cookies

Our website uses cookies to enhance your browsing experience.

What are cookies?

Cookies are small files placed on your device that help us understand how users interact with our website.

Types of cookies we use:

Necessary cookies: Enable core functionality such as security, network management, and accessibility.
Analytics cookies: Help us improve the website by collecting usage data (e.g. via Google Analytics).
Functionality cookies: Remember your preferences (like contact form input).

Cookie Consent:

When you first visit our site, we ask for your consent to use cookies. You can adjust your preferences or disable cookies via your browser settings.

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request erasure of your data (“right to be forgotten”)
Object to processing or restrict how we use your data
Request data transfer to another provider (data portability)
Withdraw consent at any time

To exercise any of these rights, email us at chris@rooferwestmidlands.co.uk.

8. Data Security

We use appropriate technical and organisational security measures to protect your personal data against loss, misuse, and unauthorised access. However, no online transmission is 100% secure.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact Us:
For questions about this Privacy Policy or your personal data, please email chris@rooferwestmidlands.co.uk.